Skai2Pay Corporate FAQ’s
Who can apply for a Skai2Pay Corporate Digital Account?
Businesses registered in the EEA
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Digital Account
How long does it take to open an account?
Business accounts can take 1-5 Business Days depending on the type of business applying for an account.
How do I close my Account?
Make sure your balance is £0
We’d also recommend downloading your statements or a transactional csv, as you can’t access them once the account is closed.
Once the above steps have been completed, just send us a support message and we’ll request your account to be closed.
You’ll receive an email confirmation when it’s been closed.
Can I change my Company Name?
If your Registered Company name has changed please send our Support team a message at https://wa.me/message/Q5AC43YL6FRAG1 or support@skai2pay.com with the relevant evidence and they’ll have it updated for you.
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What type of payments can I make?
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All Euro Payment through SEPA and SEPA Instant.
SEPA Payment can take up to 1-2 working days.
What are my Account limits?
Please see your Skai2Pay Terms and Conditions
Is there a charge for the account?
Please check all our fees on your Skai2Pay Corporate Terms and Conditions.
What if I suspect that fraud has occurred on my Account?
Contact Skai2Pay Customer support Immediately on ​https://wa.me/message/Q5AC43YL6FRAG1 (Your network provider may charge a fee for calling this number);
or e-mailing support@skai2pay.com from the email address registered to Your Online Account
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Can I go overdrawn?
Your account is a prepaid card and account, which means that you can only spend or use available funds on the wallet.
Payments will be declined if there are not enough funds on the wallet for the payment you are attempting.
If a Payment is attempted with insufficient funds in the account, the payment will be rejected.
How is my personal information and privacy protected?
We safeguard your information in accordance with our Privacy Policy and applicable law. Please see our privacy policy
Will you carry out credit checks or ID checks when I apply for a card?
We will not carry out a credit check; however, we will carry out checks to verify your business and identity of your UBO’s and Directors.
Your documents will then be verified by our compliance team, who will then contact you when a decision has been made or if they require any further information from you.
How do I make a complaint?
If You are unhappy with the service provided under these Terms and Conditions, please contact support@skai2pay.com. A summary of the Programme Complaints procedure can be requested from our customer service team.
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